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FAQ

PAYMENT

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments, all through PayPal. You do not have to have a PayPal account in order to purchase from this store. Although, if you already have a PayPal account you may use it.

PayPal
SECURITY

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

SHIPPING COSTS

Domestic:
Shipping is calculated by the amount you spend. $150.00 and under the shipping cost is $16
$150 to $450 the shipping cost is $24
$450 to $1000 the shipping cost is $32
$1000 to $1500 the shipping cost is $50
$1500 and up the shipping cost is $75

Internationally:
Shipping is the actual cost. I will email you the cost within a week of purchase and send you an invoice thru Paypal. Once the invoice has been paid your purchase will ship. Please make sure to provide me with a contact email for correspondence.

SHIPPING METHODS

USA
Orders within the continental US are shipped via UPS Ground. UPS offers the best service for shipping within the continental United States. They offer tracking and insurance. If you would like expedited shipping, please email us and we will happily arrange that at an extra charge. Just check-out your purchase at the current shipping price and we will charge you the difference separately once you have confirmed the new shipping method.

PLEASE NOTE that we do not ship to P.O. Boxes.

ALASKA, HAWAII and PUERTO RICO orders are shipped via USPS Priority Mail. This is more cost effective and faster than UPS. Priority Mail also includes tracking and insurance.

INTERNATIONAL
Orders worldwide are shipped via USPS as first class mail. This method is the most cost effective for our overseas customers. However, there is no tracking or insurance on these packages. If you would like us to send your order Priority Mail which would include tracking and insurance, please email us and we will happily arrange this at an extra charge.

Elephant Ceramics is not responsible for any international customs fees incurred.

SHIPPING TIME

All orders will be processed within 3 to 5 business days.

Continental US Shipping usually takes 2 to 7 business days.

Worldwide Shipping can take 1 to 2 weeks depending on your location.

RETURNS

We do consider all sales final. If you find there is a problem with your order please contact us by email so that we can find a solution. We want you to be happy with your purchase!

PORCELAIN/STONEWARE/GLAZES/FOOD SAFETY

Since each piece is formed and glazed by hand you may find slight imperfections. These are intentional and are part of the character of the individual piece. All of our pieces are glazed with lead free, food-safe glazes. In some cases we recommend using a piece only for decorative use, not for food. These pieces are called "Decorative" pieces and a description is given on why it is not recommended for food.

RECOMMENDED CARE

All of our ceramics are dishwasher safe, unless otherwise noted. I prefer to hand wash mine. Where there is highly textured porcelain or stoneware I would recommend taking a fine brush and brushing those areas to make sure no food is left behind. On many of our pieces the rims and bottoms are unglazed. Unglazed clay will retain moisture so it is best to make sure they are thoroughly dried before setting on wooden furniture.


THANK YOU FOR SHOPPING WITH US!